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Samples: Guided Tour

Please take some time to look at these examples.
This will save you a lot of questions later!

Call Monitor

First, we show you the on-line capabilities of MicroBX. Here you see the display of current calls. Now you can




Alarms and Color Options

Here you set the conditions for 'Alarms'.
The following conditions are possible:
And here the reactions, when an alarm was triggered:




Define Reports

MicroBX stores the definitions of reports in a file for later use.
This includes everything: what is to be displayed, and how (to the printer, as mail, etc).
Creation of Excel files or PDFs is no problem, nor is the automatic distribution as mail.
The criteria for selection of calls, but also the types of reports are extremely flexible and powerful.
And, once you have lost track, you get context-sensitive help.
And, of course, there's always help when you press 'F1'.


Sort Calls


You can display calls in bar charts or graphs. And, of course, you sort these charts so that you see the important facts at a glance.


Of course, you can also sort by price or duration. These bar charts can be printed or mailed, either as graph or as CSV (Excel) file.



Ring Time

How many calls had to ring how long and at what time of the day?
After you have seen here the average ring time, you can proceed to find out, at what time of day you had ring times in excess of xx seconds.



Call Loading by the Hour

You see here the average trunk load during the day.
For the yellow bar, the vertical axis denote the number of calls, whereas incoming or outgoing calls are displayed in total minutes.
You can apply any preselection, e.g., inbound, outbound, unanswered, ring time, extensions, area codes, etc.



Details


This screen dump shows some calls and the context menu options (right mouse click).
Using this menu, you can for the selected call

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