Samples: Guided Tour
Please take some time to look at these examples.
This will save you a lot of questions later!
First, we show you the on-line capabilities of
MicroBX. Here you see the display of current calls. Now you can
watch calls in real time,
scroll back the last 600 calls,
print cash slips for certain calls,
tag calls with project codes.
Alarms and Color Options
Here you set the conditions for 'Alarms'.
The following conditions are possible:
Calls to certain numbers or area codes
And here the reactions, when an alarm was triggered:
calls longer than a certain minimum
Calls to or from a certain extension or group of extensions
Incoming call (required to display CLIP Information!)
Display color for this alarm
print cash slip (Restaurants, Hotels, etc.)
Write to file for later processing
Run a batch file (send text message or mail, for example)
CLIP – incoming calls will open a window displaying caller ID and name and the called extension.
Open notes file for this number.
MicroBX stores the definitions of reports in a file for later use.
This includes everything: what is to be displayed, and how (to the printer, as mail, etc).
Creation of Excel files or PDFs is no problem, nor is the automatic distribution as mail.
The criteria for selection of calls, but also the types of reports are extremely flexible and powerful.
And, once you have lost track, you get context-sensitive help.
And, of course, there's always help when you press 'F1'.
You can display calls in bar charts or graphs. And, of course, you sort these charts so that you see the important facts at a glance.
Of course, you can also sort by price or duration.
These bar charts can be printed or mailed, either as graph or as CSV
Phone or Extension Number
How many calls had to ring how long and at what time of the day?
After you have seen here the average ring time, you can proceed to find out, at what time of day you had ring times in excess of xx seconds.
Call Loading by the Hour
You see here the average trunk load during the day.
For the yellow bar, the vertical axis denote the number of calls, whereas incoming or outgoing calls are displayed in total minutes.
You can apply any preselection, e.g., inbound, outbound, unanswered, ring time, extensions, area codes, etc.
This screen dump shows some calls and the context menu options (right mouse click).
Using this menu, you can for the selected call
enter an alias name for the phone number
enter an alias name for the extension
print a cash slip
book this call on a guest account (hotel version only).
Tag a notice to this call
reverse search this number on the Internet
adjust and save the column widths
reset the column widths, after you have messed them up
In case something is missing, let us know!